In this paperless age, we are becoming increasingly dependent on computers for our day-to-day work both in the office as well as for personal work. Like any other gadgets at any given point of time, even computers can breakdown bringing all your works to a standstill. As a result, you will have to hire an efficient agency or individual who can come to your rescue and set right the faulty computer and put back your work on its right track. Getting the right computer technical support will make sure your computer is up and running in no time.
Types of Support:
Well-experienced and adequately qualified technicians of the agency will attend to the faulty computer at the earliest and that would be a great relief for you. Some of these agencies also provide you technical assistance through chat, phone calls or emails. There are computer support agencies that provide you with technical support via remote desktop technology; it is a time-saving method. The company provides every type of technical support like for home networking support which includes addressing issues related to backups, remote access, router including a wireless router, Ethernet and such other services. There is software support too like installing new software, updating the existing software and addressing problems concerning installed software.
In addition to these, computer technicians also provide hardware support which includes replacement or repair of hardware or reconfiguration of the system with advanced hardware and so on. It is needless to mention effective technical support is very crucial for any organisation which owns and maintains computers and IT infrastructure. Some of the larger organisations will have their own computer maintenance department, but medium and small organisations will largely depend on the services of externally supplied computer technical support. Normally, these organisations will enter into Annual Maintenance Contracts (AMC) with the computer support agency which is considered to be most beneficial from the cost point of view.
Affordable Service Charges:
In fact, many of these computer support agencies have established 24/7 support contact centre so that calls from the clients could be attended to on a priority basis. Some of the agencies have established branches so as to provide better service to their clients. As already stated, these computer service agencies also take up works on an AMC basis. The service charges of the computer support agency normally depend on the nature of the work or on an hourly basis. However, there are several agencies that offer a fixed price per month or an on-site rate (without callout fee) and of course, replacements of hardware would cost extra. This pattern of service charges is considered economical and many of the business houses now prefer a fixed price per month as an ideal pattern of service charges.