I changed my password and now nothing works on my phone
We reconnect every device, check security settings, and confirm send/receive before we leave — or before we end the remote session.
Residential
Email support for Sydney homes
Can't send or receive mail? New phone not syncing? Worried about a phishing message? We set up, fix, and secure personal email — remotely in minutes or onsite across Sydney when you need hands-on help.
Live support-path fees are shown below. Or call 1300 699 913 — 24×7
What we fix
Problems we help with
If any of these sound familiar, we can help — remotely or at your home across Sydney.
- Emails stuck in Outbox or not arriving at all
- "Password incorrect" after a provider or device change
- Gmail, Outlook, iCloud, or Bigpond not syncing on phone or tablet
- New computer — need old mail and contacts moved across
- Inbox flooded with spam, or a message that looks like a scam
- Two-factor authentication or app passwords confusing you
- Shared family mailbox or alias setup (e.g. info@, forwarding rules)
Real situations
Common scenarios
We're switching from Bigpond to Gmail
We migrate mail and contacts, update phones and Outlook, and make sure nothing is lost in the old account.
I clicked something and now my account looks compromised
We secure the account, check for forwarding rules and unknown devices, reset passwords safely, and help you avoid repeat scams.
What's included
What you get
Clear scope, honest advice, and support that fits how you actually use email at home.
- Diagnosis of send/receive, sync, and login issues
- Setup on Windows, Mac, iPhone, Android, and webmail
- Migration between providers (where supported by the provider)
- Spam filtering and basic security hardening
- Clear explanation of what we changed — no jargon
- No Fix No Fee on eligible work if we can't resolve the issue
How we help
Choose the right support path
Most email issues are fixed remotely. If the problem is really your home network, we'll say so and help with that too.
Remote Support
- Best for
- Login errors, phone setup, migration guidance
- Includes
- Remote access or phone troubleshooting with a technician.
- Timing and coverage
- Often same day — many issues resolved in one session. Sydney and Australia-wide for many tasks.
Onsite Support
- Best for
- Multiple devices in the home, or Wi-Fi affecting mail
- Includes
- Travel to the location plus 20 minutes of troubleshooting.
- Timing and coverage
- Book a time that suits you — same-day options across Sydney. Sydney metro.
Onsite Pick Up and Drop Off
- Best for
- Devices that need workshop repair, deeper diagnostics, parts assessment, or safe offsite handling.
- Includes
- Travel to pick up the device, offsite troubleshooting and repair analysis, and return of the device.
- Timing and coverage
- Includes pickup, offsite analysis, and return. Repair work is quoted after assessment and only proceeds if approved.
Not sure which you need? Call 1300 699 913 — we'll recommend the fastest option before you book.
Why Everyday Computing
Why choose us for email support
- 24×7 operation — technology failures rarely happen on schedule
- No Fix No Fee on eligible work — clear terms before we start
- Qualified technicians who explain what went wrong in plain English
- One partner for email, Wi-Fi, computers, and backup
FAQ
Questions about email support
Yes. Most setup, sync, and login issues can be done over a secure remote session — often within minutes of booking.
Yes — we work with common personal providers and apps including Outlook, Apple Mail, Thunderbird, and webmail.
Sometimes, if the provider still has them in Trash or Recoverable Items. We'll assess honestly before you commit to any work.
We'll guide you through secure sign-in where possible. We never ask you to email passwords or share them in chat.
Everyday Computing has three support paths: Remote Support, Onsite Support, and Onsite Pick Up and Drop Off. The current fee for each path is shown before booking. Extra repair work, parts, or workshop labour is quoted before it proceeds.
This page is for home email. For business mail, Teams, and Microsoft 365, see our Business email service.
Get your email working again
Book online or call 1300 699 913 — remote help often starts within minutes.