Remote Support
$69
Remote access or phone troubleshooting with a technician.
Charged now to start remote support or reserve the next available remote appointment.
Help
Frequently asked questions
Answers about booking, coverage, pricing, and how Everyday Computing works.
Clear support fees
Three ways to get support
Remote Support, Onsite Support, and Onsite Pick Up and Drop Off are shown before booking. Extra repair work, parts, or workshop labour is quoted before it proceeds.
Onsite Support
$130
Travel to the location plus 20 minutes of troubleshooting.
Includes travel and 20 minutes onsite. If more work is needed, the technician provides a quote before continuing.
Onsite Pick Up and Drop Off
$150
Travel to pick up the device, offsite troubleshooting and repair analysis, and return of the device.
Includes pickup, offsite analysis, and return. Repair work is quoted after assessment and only proceeds if approved.
Within 20 km of Sydney CBD we offer remote and onsite support. Across the rest of New South Wales, remote support is available for many services. See our service areas page for local coverage.
Yes — we operate 24×7 including evenings, weekends, and public holidays for urgent support.
On eligible services, if we cannot resolve your issue, you do not pay for the failed repair attempt. We explain eligibility before work begins.
Yes. We troubleshoot routers, extend coverage with mesh systems, and fix connectivity for all your devices.
Yes. Our technicians support Mac, Windows, and common smart home devices.
Yes. We provide helpdesk-style support, Microsoft 365 administration, and proactive monitoring for small teams.
Yes. Our office relocation service covers planning, network reinstallation, and post-move testing.
Use Book online to choose Remote Support, Onsite Support, or Onsite Pick Up and Drop Off, then pick a time. You'll receive email confirmation.
You pay the configured fee for the support path you choose. Extra repair work, parts, or workshop labour is quoted after troubleshooting or assessment and only proceeds after approval.