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Job description
Remote Support Technician
Remote technicians help customers quickly when the device is online and the issue can be solved without a visit. The work suits someone who can listen carefully, guide non-technical customers, and know when to escalate to onsite or pickup support.
What you'll do
- Handle scheduled remote support sessions and phone-guided troubleshooting
- Fix common software, email, account access, browser, printer, update, and performance issues
- Triage whether a problem should move to onsite, pickup, or specialist repair
- Document clear notes, actions taken, and recommended next steps
- Keep customer privacy and remote access hygiene front and centre
What you'll need
- Australian work rights
- Quiet, reliable workspace for customer calls
- Stable internet connection suitable for remote support work
- Patient communication with non-technical customers
- Strong judgement around privacy, passwords, and remote access boundaries
Helpful experience
- Windows, macOS, browsers, email clients, and common consumer apps
- Gmail, Outlook, iCloud, Microsoft 365, OneDrive, and account recovery basics
- Malware cleanup, tune-ups, update failures, and printer troubleshooting
- Remote support tools and phone-based customer guidance
Tools and setup
- Reliable computer, headset, and phone setup
- Stable internet and a private working environment
- Secure password and remote-access practices
- Ability to follow Everyday Computing handoff and documentation processes
Success looks like
- Customers feel guided rather than rushed
- Issues are fixed remotely when appropriate and escalated when not
- Notes clearly explain what happened and what the customer approved
- Sessions protect customer privacy and avoid unnecessary access
Before you apply
How to decide if this role fits
You do not need to know every system on day one. We care most about customer communication, judgement, reliable notes, and knowing when a job needs escalation or onsite support.
Apply now
Expression of interest for Remote Support Technician
This first step is intentionally lightweight. Tell us where you work, when you are available, and the everyday IT problems you are confident solving. If it looks like a fit, we will follow up with the next conversation before any portal access is created.
- Your role preference is locked to this job description.
- Admin approval happens before technician account setup.