We just moved house and the NBN box is a mystery
We connect the NBN modem, configure your router, test every room, and make sure phones and laptops join without fuss.
Residential
Home internet support in Sydney
Slow NBN, Wi-Fi dropouts, or a new connection to configure — we troubleshoot routers, modems, and provider settings so your home stays online.
Live support-path fees are shown below. Or call 1300 699 913 — 24×7
What we fix
Problems we help with
If any of these sound familiar, we can help — remotely or at your home across Sydney.
- Internet drops out several times a day or won't connect at all
- New NBN or modem — don't know how to set it up
- Wi-Fi works in one room but not others
- Changed internet provider — old router settings causing conflicts
- Can't get smart TV, printer, or security camera online
- Speed much slower than your plan should allow
- Guest network or parental controls need configuring
Real situations
Common scenarios
Netflix buffers but speed tests look fine
We check Wi-Fi congestion, router placement, DNS settings, and whether your plan or hardware is the bottleneck.
Telstra sent a new modem — nothing works like before
We migrate settings, reconnect devices, and confirm port forwarding or gaming rules if you need them.
What's included
What you get
Clear scope, honest advice, and support that fits how you actually use email at home.
- Router and modem setup for NBN and other connections
- Wi-Fi channel and placement optimisation
- Speed and dropout diagnosis
- Device connection for TVs, printers, and smart home gear
- Basic guest network and security settings
- Plain advice on plan vs hardware limits — no upselling
How we help
Choose the right support path
We don't sell internet plans — we fix and optimise what you have. For persistent line faults we may refer you to your provider.
Remote Support
- Best for
- Provider settings, DNS, remote router config where supported
- Includes
- Remote access or phone troubleshooting with a technician.
- Timing and coverage
- Often same day — many issues resolved in one session. Sydney and Australia-wide for many tasks.
Onsite Support
- Best for
- New installs, cabling checks, mesh Wi-Fi, and dead-zone fixes
- Includes
- Travel to the location plus 20 minutes of troubleshooting.
- Timing and coverage
- Book a time that suits you — same-day options across Sydney. Sydney metro.
Onsite Pick Up and Drop Off
- Best for
- Devices that need workshop repair, deeper diagnostics, parts assessment, or safe offsite handling.
- Includes
- Travel to pick up the device, offsite troubleshooting and repair analysis, and return of the device.
- Timing and coverage
- Includes pickup, offsite analysis, and return. Repair work is quoted after assessment and only proceeds if approved.
Not sure which you need? Call 1300 699 913 — we'll recommend the fastest option before you book.
Why Everyday Computing
Why choose us for internet access
- 24×7 operation — technology failures rarely happen on schedule
- No Fix No Fee on eligible work — clear terms before we start
- Qualified technicians who explain what went wrong in plain English
- Independent advice — we work with Telstra, Optus, TPG, Aussie Broadband, and others
FAQ
Questions about internet access
No — we're independent. We configure and troubleshoot your existing service and help you talk to your provider if the issue is on the line.
Often yes — placement, channels, and settings help. Sometimes a mesh system or better router is worth it; we'll say so honestly.
If it's a line or provider outage, you need your ISP. If it's your modem, Wi-Fi, or home wiring setup, we can help onsite.
Yes for home offices — static IP, VPN, and firewall basics. For full business networks see our business internet service.
Everyday Computing has three support paths: Remote Support, Onsite Support, and Onsite Pick Up and Drop Off. The current fee for each path is shown before booking. Extra repair work, parts, or workshop labour is quoted before it proceeds.
Some router settings yes, if the device supports remote admin. Most home internet issues benefit from an onsite visit.
Get reliable home internet
Book online or call 1300 699 913 — we'll find what's slowing you down.