My external drive isn't showing up and has years of family photos
We assess the drive safely, attempt recovery where possible, and help you store copies in more than one place going forward.
Residential
Data backup & recovery for Sydney homes
Lost photos, a failed hard drive, or backups that stopped working years ago — we recover what we can and set up reliable backup so it doesn't happen again.
Live support-path fees are shown below. Or call 1300 699 913 — 24×7
What we fix
Problems we help with
If any of these sound familiar, we can help — remotely or at your home across Sydney.
- Accidentally deleted photos, documents, or entire folders
- External hard drive not recognised or making clicking noises
- Computer won't boot but you need files from the drive
- No backup in place — or backups that haven't run in months
- Ransomware or virus encrypted your files
- Cloud storage full, confusing, or out of sync
- Old phone or tablet — need contacts and photos moved safely
Real situations
Common scenarios
I never set up backup — where do I even start?
We recommend a simple plan: local drive plus cloud for critical files, automated where possible, and a quick check you can repeat yourself.
Windows says my files are corrupted after a power outage
We stabilise the system, recover accessible data first, then repair or replace failing storage before you lose more.
What's included
What you get
Clear scope, honest advice, and support that fits how you actually use email at home.
- Assessment of failed drives, deleted files, and backup health
- Recovery attempts with clear expectations upfront
- Setup of external drives, NAS, or cloud backup (e.g. OneDrive, iCloud, Google)
- Automated backup scheduling where supported
- Guidance on what to back up and how often
- No Fix No Fee on eligible recovery work where applicable
How we help
Choose the right support path
Recovery success depends on damage — we'll be honest about chances before you commit. Prevention is always easier than recovery.
Remote Support
- Best for
- Backup configuration, cloud sync issues, and recovery guidance
- Includes
- Remote access or phone troubleshooting with a technician.
- Timing and coverage
- Often same day — many issues resolved in one session. Sydney and Australia-wide for many tasks.
Onsite Support
- Best for
- Failed drives, new backup hardware install, and multi-device setup
- Includes
- Travel to the location plus 20 minutes of troubleshooting.
- Timing and coverage
- Book a time that suits you — same-day options across Sydney. Sydney metro.
Onsite Pick Up and Drop Off
- Best for
- Devices that need workshop repair, deeper diagnostics, parts assessment, or safe offsite handling.
- Includes
- Travel to pick up the device, offsite troubleshooting and repair analysis, and return of the device.
- Timing and coverage
- Includes pickup, offsite analysis, and return. Repair work is quoted after assessment and only proceeds if approved.
Not sure which you need? Call 1300 699 913 — we'll recommend the fastest option before you book.
Why Everyday Computing
Why choose us for data backup and recovery
- 24×7 operation — technology failures rarely happen on schedule
- No Fix No Fee on eligible work — clear terms before we start
- Qualified technicians who explain what went wrong in plain English
- We treat your photos and documents with care — family memories aren't just 'data' to us
FAQ
Questions about data backup and recovery
Not always — it depends on whether new data has overwritten them and the condition of the drive. We assess first and explain realistic outcomes.
Usually a combination: automatic cloud backup for essentials plus a local copy on an external drive. We tailor this to how much data you have and your budget.
Stop using it and don't run free recovery tools repeatedly — that can make things worse. Book a assessment; we'll advise next steps.
Yes — we set up and troubleshoot Time Machine, iCloud Photos, and cross-device backup for Mac and iPhone households.
Everyday Computing has three support paths: Remote Support, Onsite Support, and Onsite Pick Up and Drop Off. The current fee for each path is shown before booking. Extra repair work, parts, or workshop labour is quoted before it proceeds.
Some cloud and software-level recovery yes; physical drive failures usually need the device in our hands or onsite.
Protect — or recover — your files
Book online or call 1300 699 913. For failing drives, sooner is better.